Refund policy

Autoniture Pte. Ltd. (“Autoniture”) has full confidence in its product quality and you can shop with a peaceful mind. However, in the rare event that you wish to cancel an order or return the product(s) for a refund, please read our refund policies below. 

Please Read Our Return & Refund Policy Carefully:

RETURN AND REFUND

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

All items that are on sale are non-refundable.  This includes items with free shipping.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging unopened. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@autoniture.com. If your return is accepted, we’ll need to send your items to our address shown here. Items sent back to us without first requesting a return will not be accepted.

After we have received the returned product, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at support@autoniture.com and we strongly suggest you come to our showroom located here before you place the order online to make sure what you order is what you want.  

We do not accept returns for used product(s) or product(s) that have been assembled, except in extreme cases of breakage/malfunction covered by our warranty terms and conditions that are deemed unrepairable by Autoniture, which is at the sole discretion of Autoniture.

Please also refer to our Warranty terms and conditions here.

CANCELLATION

Before your order is shipped, you may cancel an order by contacting us via email or telephone (our contact information can be found under Contact Us section). Once your cancellation is confirmed, you will receive a formal notification from our customer service team. 

Please take note that once you place your order online, your credit or debit card will be charged immediately at the point of purchase, and we may not be able to change it on time, including for color or size reasons. You are advised to make your selections carefully before placing your order and reach out to our customer service if you have any doubts in your selection of our products. 

For an order cancellation even before it is shipped, there will be a payment processing fee which is to recover the merchant card processing fees from the related financial institutions or payment gateways. The processing fee would be 3.5% for credit cards.

Once your order is shipped out, it would not be possible to cancel, intercept or change the shipment.